contactCenter.agentic()
Complete contact center solution with real-time speech-to-text transcription and Agentic AI workflow architecture. Build powerful contact center workflows with 49 AI components and human-in-the-loop oversight. Deploy on YOUR infrastructure—no Azure, AWS, or Google required. Drastically accelerates operations for insurance, banking, and regulated industries.
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Human-in-the-Loop Intelligence
This workflow architecture maintains human oversight at critical decision points while automating repetitive tasks. AI agents handle initial processing, routing, and analysis, escalating complex cases to human experts for final approval.
- ▸Automated eligibility and risk checks with human approval gates
- ▸Real-time agent coaching and quality assurance monitoring
- ▸Compliance validation with human oversight and audit trails
Built for Regulated Industries
Drastically accelerate contact center operations while maintaining full regulatory compliance for insurance, banking, and other highly regulated sectors.
Contact Center Solution Components
Pre-built agentic workflow components including speech-to-text transcription, sentiment analysis, and intelligent routing
AI Agent Orchestration
Multi-agent coordination with specialized roles including reasoning, knowledge base access, RAG, reflection, and planning agents.
Response Generation
Context-aware response generation with sentiment detection, prompt engineering, conversation loops, and multi-channel delivery.
Quality & Compliance
Built-in eligibility checks, policy validation, risk assessment, approval gates, and comprehensive audit logging.
Speech-to-Text Transcription
Real-time speech-to-text transcription with 98% accuracy. Process customer calls, extract context, and enable multi-language support with automatic translation. Enterprise-grade voice recognition for contact centers.
Data Processing
Extract and structure data from documents, validate information, perform data reflection, and integrate with external systems.
Integration Layer
Telephony integration, customer knowledge base, conversation memory, task planning, payment processing, and call routing.
Autonomous Capabilities with Human Oversight
AI-powered automation with human approval gates for regulated industries
Deploy or Customize This Workflow
Deploy this complete contact center solution on your infrastructure or customize it with JetBuilder Studio.
This workflow is fully customizable - modify components, add new capabilities, or build similar workflows from scratch.